Hik-Protect PRIVACY POLICY

Last Updated: [2025-09-29]

Hangzhou Hikfire Technology Co., Ltd. and its affiliates (“HIKFIRE”, “we”, “our”, “us”) provide following services for use in conjunction with various HIKFIRE products (“Products”): (1) software applications that can be downloaded to a mobile device (“Mobile Apps”) including not limited to Hik-Protect; and (2) any services available on the Website and Mobile Apps (“Available Services”). The term “HIKFIRE Services” means the Website, Mobile Apps, and Available Services.

This Privacy Policy explains how HIKFIRE handles the collection, storage, and disclosure of information, including personal information, regarding HIKFIRE Services. It also applies to any information we collect from the operation and use of Products we sell while connected to HIKFIRE Services and any other HIKFIRE services that link to this Privacy Policy.

You will need to register or have an account via Mobile Apps to access HIKFIRE Services. Any applicable privacy policy may apply to specific services provided by HIKFIRE, you are advised to read this Privacy Policy and any specific policy for your interest before using the services. We are committed to protecting the privacy, confidentiality and security of your personal information by complying with applicable laws, and we are equally committed to ensuring that all our employees and agents uphold these obligations.

We may modify this Privacy Policy at any time, provided certain provisions of this Privacy Policy prove to be incomplete or outdated and further provided that these changes are reasonable for you, taking into account your interests. If we make material changes to this Privacy Policy, we will notify you by the email address specified in your account or by means of notice on the apps of any such changes.

By using HIKFIRE Services and Products or other acting permitted by the applicable laws, you are deemed to have read, acknowledged and accepted all the provisions stated herein this Privacy Policy, including any changes we may make from time to time. In order to comply with applicable laws, including local data protection legislation (e. g. General Data Protection Regulation in Europe Union), we will specifically seek prior express consent to the particular processing (e. g. providing marketing materials to you) of personal information. Furthermore, we are committed to protecting the privacy, confidentiality and security of your personal information by complying with applicable laws, and we are equally committed to ensuring that all our employees and agents uphold these obligations.

You can determine when this Privacy Policy was last revised by referring to the date it was “Last Updated” above.

1. Definitions

2. The Type of Personal Information We Process and Why We Collect it

3. How We Use Your Personal Information

4. Cookies and Other Technologies

5. Personal Information Processed on Your Behalf as a Processor

6. How We Share Your Personal Information

7. Securing Your Personal Information

8. Your Rights and Retention of Your Personal Information

9. Social Community Features and Social Networks

10. Your Choices

11. Children’s Privacy

12. Global Operations and Data Transfers

13. Contact Us

14. Additional Terms

1. Definitions
Personal information
shall have the same meaning as “personal data” and shall include any information relating to an identified or identifiable natural person (“data subject”); an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to his physical, physiological, mental, economic, cultural or social identity. Examples of personal information include [your name, telephone number, email address].
Personal information also includes information that alone cannot directly identify you, but with other information we have access to can identify you, such as [product serial numbers, log data that automatically records information about your visit, such as your browser type, domains, page views, the URL of the page that referred you, the URL of the page you next visit, your IP address, and page navigation, unique device ID collected from Products and your mobile devices, data from cookies, pixel tags, and web beacons, the country and time zone of the connected Product, geo-location, mobile phone carrier identification, and device software platform and firmware information].
Third Party Services
means services provided to HIKFIRE Services users by any third party service providers, of which, the third party service providers can, with or without the permission by users granted through HIKFIRE Services(but shall agree with the users on such service providing separately if no authorization through HIKFIRE Services is required), provide services, including i) alarming abnormal events of the receiving equipment; ii) obtaining device parameter information and arming and disarming the device; iii) video preview, video playback, picture capture, PTZ operation, video download within specific timing, etc.

2. The Types of Personal Information We Process and Why We Collect It
In order to provide HIKFIRE Services to you, as a controller or processor, we collect and process your Personal Information. We will ask you to provide Personal Information that is necessary to provide those services to you, and we process the Personal Information which you voluntarily provide to us. If you do not provide your Personal Information, we may not be able to provide you with our Products or HIKFIRE Services.
Personal Information we collect may vary depending on the Services you use, your user type and your role, here are more details:
2.1 Before you use HIKFIRE Services for the first time, you need to provide information including your name, phone number or email address in order to create an account (“Account”). By logging in the Account, you acknowledge that you have given consent to installers, HIKFIRE to collect, process and store your specific Personal Information. Any Account information will be stored until your Account deletion, you could click Me button, and then select Acount Managemnt to delete your Account voluntarily.
2.2 When you add, install, activate and manage Products, we will collect certain basic information via HIKFIRE Services, such as your product name, the product’s verification code, serial number, which are unique to the Product connected to HIKFIRE Services and associated with your Account.
2.3 When you respond to our e-mails, contact our customer service, or use other customer support tools, we collect your information to provide you with support, verify your identity with your Account profile information, and confirm your Product.
2.4 When you access HIKFIRE Services, we will collect information related to how you use HIKFIRE Products and Services, such as the types of content that you view or engage with, the features you use, the actions you take, and the time, frequency and duration of your activities, to provide you with a more relevant experience, to improve HIKFIRE Products and Services, to prevent misuse, and to ensure that HIKFIRE Services are working properly. We may also record adjustments you make to our Products through HIKFIRE Services. We store this information along with data collected directly by your Product. If you have questions about the security and privacy settings of your mobile device, please refer to instructions from your mobile service provider or the manufacturer of your device to learn how to adjust your settings.
2.5 We also collect information from and about the devices you use to access HIKFIRE Services. This includes information like the browser, device name, type of network, operator you use, device model, system version, language and time zone of your device.
2.6 When you use HIKFIRE Services to preview the video, we will only transmit it, rather than store it. When you use HIKFIRE Services to receive pictures or videos as alerts information, we will process information from your Products so that we can send you alerts when something happens. However, we will only store the captured image for thirty (30) days to enable this function.
2.7 When you store video clips in your own SD card, hard disks, etc. of your own devices, you may use our playback function to view the video, in which case we only transmit your information, rather than store it.
2.8 When you use Third Party Services, in general, the corresponding third party service providers shall collect and process your Personal Information for providing services only after obtaining your authorization for permissions or offline consent, specifically, certain permission(s) managed through HIKFIRE Services, such as products configuration permission and products sharing permission, may be reserved to such third party service providers by default to the extent that it is necessary under specific service situation.
2.9 Other Personal Information you provide us with.

3. How We Use Your Personal Information
We process your Personal Information as a controller: (1) to provide HIKFIRE Services described in Terms of Services; (2) in furtherance of our legitimate interests in operating HIKFIRE Services and business; and (3) with your consent. In some cases, we may process your information to comply with applicable law, legal process, or regulation, e.g. meeting a legal obligation, a court order, official request or other binding decision(s), such as sharing data with law enforcement or tax authorities; protect any person from death or serious bodily injury; or to carry out a task in the public interest.
(1) Examples of HIKFIRE processing your personal information to provide you HIKFIRE Services include:
a. Providing, processing, maintaining, improving and developing the HIKFIRE Services and Products.
b. Personalizing your experience with HIKFIRE Services and Products.
c. Providing support and responding to your requests and enquiries.
d. Communicating with you about HIKFIRE Services, your Products, or addressing any general queries, such as updates, customer support.
e. Sending you reminders, technical notices, updates, alerts, support and administrative messages, service bulletins, and requested information.
(2) Examples of HIKFIRE processing your information in furtherance of our legitimate interests in operating HIKFIRE Services and business include:
a. For fraud prevention and detection.
b. Increasing the safety of HIKFIRE Services and Products – for example, for user authentication, security protection, fraud detection, filing, and backups.
c. Analyzing and developing statistical information about the use of HIKFIRE Services to better improve HIKFIRE Services.
d. Enhancing other information we have about you to help us better understand you and determine your interests.
e. Protecting our rights or property, enforcing our Terms of Service and legal notices and for the establishment, exercise and defense of legal claims.
f. Managing our everyday business needs, such as auditing, administration of HIKFIRE Services, forum management, fulfilment, analytics, fraud prevention, and enforcement of our corporate reporting obligations and Terms of Service.
(3) Examples of HIKFIRE processing your Personal Information with your consent, include:
a. Contacting to tell you about our Available Services and Products as well as other promotions, which we believe may interest you unless you advise us that you do not wish to receive marketing or market research communications from us or unless you have not given us your consent in line with Applicable Data Protection laws.
b. Collecting feedback or answers to our questionnaires from you to improve our Services and Products, and develop new features.

4. Other Technologies
We also use other technologies to keep records, store your preferences, improve our advertising, and collect information such as log data and device data. This allows us to better understand how you use HIKFIRE Services and Products, diagnose and troubleshoot any problems you’re having, and otherwise administer and improve HIKFIRE Services and Products.

5. Personal Information Processed on Your Behalf as a Processor
Where Personal Information of third party individuals (“Third Party Data”) are collected and processed via the Products purchased or used by you, HIKFIRE will process such Third-Party Data, as a processor, on your behalf.
In particular, when you use the Product’s recording features, we record and process video and/or audio content from the Product which will include Third Party Data. This includes capturing and noticing to you portions of the Third Party Data as part of a notification or analysing the Third Party Data to identify motion or other events. We process Third Party Data from your Product so that we can send you alerts when something happens and can provide you with calling services. In addition, if you have the recording features enabled, we will capture, process and retain video and/or audio recordings from your Product for the duration of your recording subscription period.

6. How We Share Your Information
We do not sell any Personal information to third parties. HIKFIRE may share personal information with third parties on the basis of non-disclosure agreements. You hereby consent that we may disclose personal information to these third parties:
a. We share your personal information with HIKFIRE affiliates, who are required to use that information in accordance with the purposes described in this Privacy Policy.
b. We use service providers, vendors, technicians and other third-parties to help us process, store, and protect some of your data and otherwise help us administer our Products and HIKFIRE Services effectively, provide a better user experience, process your purchases, and increase the quality of our Products and HIKFIRE Services. These third-parties are forbidden from using your personal information for non- HIKFIRE purposes and are required to protect your information in accordance with this Privacy Policy and applicable laws.
We may provide information to third-parties if we believe in good faith that we are required by mandatory law to do so. For example, to comply with legal orders and government requests; response to a subpoena, or similar legal process, including to law enforcement agencies, regulators, and courts; to protect the interests of our customers and users of HIKFIRE Service; to respond to claims that any content posted or displayed using HIKFIRE Service violates the rights of third parties; in an emergency protect the health and safety of users of HIKFIRE Service or the general public; or to enforce compliance with our Terms of Service.
If HIKFIRE and/or all or part of our assets are ever sold or transferred, your personal information may be among the items sold or transferred. Under such circumstance, we will notify you by the email address specified in your Account or by means of notice on website of (i) the identity and contact information of the purchaser or transferee, (ii) your right to revoke your consent to the provision of personal information, and (iii) the means by which you may revoke such consent.
We share information to protect our own legitimate business interests when we believe in good faith that we are required or permitted by law to do so. For example, we may share your personal information as needed to support auditing, compliance, and corporate governance functions; to combat fraud or criminal activity; to protect our rights or those of our affiliates and users; or as part of legal proceedings affecting HIKFIRE.
We may also disclose non-personal information (for example, aggregated or anonymized data) publicly or with third-parties, provided those data have been rendered anonymous in such a way that the data subject is no longer identifiable. For example, we may share non-personal information:
a. for the same reasons we might share Personal information;
b. to better understand how our customers interact with HIKFIRE Services and Products, in order to optimize your experience, improve our products, or provide better services;
c. for our own research and data analytics; or
d. to our vendors for their own analysis and research.

7. Securing Your Personal Information
HIKFIRE has implemented commercially reasonable administrative, technical, and physical security controls that are designed to safeguard personal information. We also conduct periodic reviews and assessments of the effectiveness of our security controls.
Notwithstanding the above, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, HIKFIRE cannot guarantee that your personal information is under absolute security with the existing security technology. However, we will handle personal data breaches as required by applicable data protection law which includes, where required, notifying the breach to the relevant data protection supervisory authority and data subjects.
If you have any questions about the security of HIKFIRE Services, you can contact us by phone at +86- 4008005998 or email at support@hikfirecloud.com.

8. Your Rights and Retention of Your Personal Information
HIKFIRE generally stores your personal information on HIKFIRE’s servers which is established upon third-party servers, including Alibaba Cloud, until you delete or edit it, or for as long as you remain a HIKFIRE user in order to provide you with the most relevant offers. Please contact us using the contact details below if you would like more information about our retention policies.
Keeping your personal information current helps ensure that we provide you with the most relevant offers. You can access, update or delete your personal information via your Account profile by selecting “ME” button. We are ready to assist you in managing your subscriptions, deactivating your Account, and removing your active profile and data. Generally, except for certain information (i.e. event alarm information)collected and generated under certain HIKFIRE Services, which would be retained and deleted pursuant to specific rules otherwise specified in this Privacy Policy, and some personal information required to be retained for compliance reasons pursuant to applicable laws, after your Account is deactivated, the personal information under your Account would be immediately deleted. In addition, because of the way we maintain certain services, after you delete certain information, we may temporarily retain backup copies of such information before it is permanently deleted.
We will retain your personal information for the period necessary to fulfill the purpose outlined in this Privacy Policy unless a longer retention period is required or permitted by applicable law.

9. Links to other websites
We may permit others to link to HIKFIRE Services or to post a link to their website. We do not endorse these websites and are not responsible for other websites or their privacy practices. Please read their privacy policies before submitting information.

10. Your Choices
We think that you benefit from a more personalized experience when we know more about you and your preferences. However, you can limit the information you provide to HIKFIRE as well as the communications you receive from HIKFIRE through your Account preferences.
Device Data
You may manage how your mobile device and mobile browser share certain device data with HIKFIRE by adjusting the privacy and security settings on your mobile device. Please refer to instructions provided by your mobile service provider or the manufacturer of your device to learn how to adjust your settings.

11. Children’s Privacy
HIKFIRE does not intend that any portion of its HIKFIRE Services will be accessed or used by children under the age of 18, or equivalent minimum age in the relevant jurisdiction and such use is prohibited. HIKFIRE Services are designed and intended for adults. By using HIKFIRE Services, you represent that you are at least 18 years old, or above the equivalent minimum age in the relevant jurisdiction and understand that you must be at least 18 years old, or above the equivalent minimum age in the relevant jurisdiction in order to create an Account and purchase the goods or services advertised through HIKFIRE Services. If we obtain actual knowledge that an Account is associated with a registered user who is under the age of 18 years old, or equivalent minimum age in the relevant jurisdiction, we will promptly delete information associated with that Account. If you are a parent or guardian of a child under the age of 18, or equivalent minimum age in the relevant jurisdiction and believe he or she has disclosed personal information to us please contact us by phone at +86- 4008005998 or email at support@hikfirecloud.com. A parent or guardian of a child under the age of 18, or equivalent minimum age in the relevant jurisdiction may review and request deletion of such child’s personal information as well as prohibit the use thereof.

12. Global Operations and Data Transfers
We transfer and process your information globally both in our own facilities and with service providers, or partners, regardless of where you use our services. As HIKFIRE operates globally, we may transfer your personal information to our affiliates worldwide, when processing that information for the purposes described in this Privacy Policy. Certain HIKFIRE employees located in mainland China are given limited remote access to this information so certain functions, such as customer and technical supports can be realized. This access is limited, secure and only granted where necessary under strict security controls and authorization approval protocols. All global data transfers are performed in accordance with the applicable laws. In particular, we will ensure that all transfers will be in accordance with requirements under your applicable local data protection laws by putting in place appropriate safeguards. You hereby agree to transfer the data and you have the right to be informed of the appropriate safeguards taken by HIKFIRE for this transfer of your Personal information.
Currently we have data centers in the Singapore, Frankfurt. The laws, regulations, and standards of the country in which your information is stored or processed may be different from those of your own country. You have understood that the risks under applicable data protection laws are different and we may transfer to and store your personal information at our facilities worldwide. However, this does not change any of our commitments to safeguard your personal information in accordance with this Privacy Policy.

13. Contact Us
Please contact us if you have any questions or comments about our privacy practices or this Privacy Policy. You can always reach us by phone at +86- 4008005998 or email at support@hikfirecloud.com. Please provide: (i) your name (or account user name) and preferred method of contact; and (ii) the details of your request or comment along with any corresponding website links.

14. Additional Terms
EU/UK addendum
If you are located in the the European Economic Area (“EEA”) and the UK, Please note,
i) For purposes of EU data protection legislation, Hangzhou Hikfire Technology Co., Ltd., located at Room 311, Building B, Unit 2, No. 399 Danfeng Road, Binjiang District, Hangzhou 310052, China is the data controller responsible for the personal information processing covered by this Privacy Policy.
ii) You have a right to object to the processing of your Personal Information where the processing is carried out for our legitimate interests. Subject to limitations in applicable data protection laws, you have certain rights in respect to your Personal Information, such as a right of access, rectification, erasure, restriction, objection, portability and the right not to be subject to decisions based solely on automated processing, including profiling. In order to exercise your rights, please contact us. You also have the right to withdraw your consent at all times, free of charge. The withdrawal of your consent shall not affect the lawfulness of processing based on consent before its withdrawal. However, your withdrawal may affect your continued use of HIKFIRE Services. If you have concerns about how we handle your Personal Information, you have the right to lodge a complaint with a data protection authority.
iii) If you are located in the EEA/UK whenever HIKFIRE transfers such Personal Information outside the EEA/UK, where required or appropriate, HIKFIRE will put in place SCCs, to secure your Personal Information (and Third Party Data). A copy of the SCCs can be obtained by contacting us at the address in Contact Us.